Pollo Tropical

Reviews

• Rachel P.

  star star star_border star_border star_border 6 November 2026

  I'm writing this as I currently stand in the line to order my food.  This place is yummy and affordable but definitely not convenient AT ALL if you are coming for a quick lunch break.  I was in a line for more than 20 minutes! Then to find out that there is only 1 cash register taking orders when there's a line of 15+ people! Don't understand the point of having 3 registers and only one person taking orders.... Even the girl taking down the orders would stop and go prepare food at times!
  As far as the food i ordered, it was pretty good. I tried the new churrasco bowl and didn't disappoint. Although it came without the chimichurri sauce at first.  When I asked one of the employees she said that they didn't have that sauce luckily I guess the a manager heard me and went to go grab one for me.

• Mike K.

  star star_border star_border star_border star_border 4 November 2026

  Orded my food, 30 minutes ago. I am still waiting on my order to even begin being made.
  I am not sure if maybe they are short staffed or always like this but the quality of the service is shit.
  
  Also read a review about a bum harassing you for money about 3 months ago, yeah that is 100% true. Some homeless guy tried to get me to buy him a fucking meal. Maybe the restaurant should get in control of that and their staff as well.
  
  There is a McDonalds down the street from this place that sounds better than this right now.
  
  CrossPosted from Google Reviews

• Steve D.

  star star_border star_border star_border star_border 31 October 2026

  What a rip off.  When you order a quarter-chicken meal, you expect a quarter chicken of the full size variety.  Not baby chickens, or in this case a serving about the size of a quarter of a crow.  And if that wasn't bad enough, it even tasted like crow.  
  
  How does a restaurant with such low ratings even stay in business?

• Yna M.

  star star_border star_border star_border star_border 29 October 2026

  This is the Trio Chicken, Mojo Roast Pork, Ribs and I waited for half an hour at the drive thru to get this. Why is there only one rib instead of two or three? Also, there were no sauces at the drive thru and the lady at the window named Rachel told me that I have to go inside if I want sauces. If I knew I would still have to go inside, I would've skipped the half an hour wait time at the drive thru. Another thing, if I didn't check my food, I wouldn't know that my order was not complete. This is unacceptable. How did you have half an hour to get my food ready and still not be complete?

• Rene V.

  star star_border star_border star_border star_border 20 October 2026

  Slowest service on earth, I think that the chicken is always so dried out because of the slowness of the staff. Really, if the food tastes good you are lucky but just as often it doesn't. I go there regularly for my mother in law but every time I waste easily 20 minutes of my time standing in line no matter weather I go inside or take the drive through.